Docs → Setup guides → Kyocera

Kyocera scan to email setup — Command Center RX SMTP settings

These are working scan-to-email settings for ECOSYS and TASKalfa MFPs. They point the printer at Scanhive instead of at Gmail or Microsoft 365, so the device no longer needs a mailbox password and isn't affected by either provider withdrawing basic authentication.

The settings

SMTP server	`smtp.scanhive.net`
Port	587 (or 25 on older devices)
Encryption	STARTTLS if offered — plain works for older firmware
Authentication	SMTP AUTH (LOGIN or PLAIN)
Verify server certificate	Off — see the note below
Username	from your dashboard, e.g. `prn_ab12cd34`
Password	shown once when you add the printer (rotate any time)

Turn “verify server certificate” off. Your scan is still encrypted over STARTTLS. That setting only asks the printer to check our certificate against its built-in list of authorities, and Kyocera firmware ships with old, un-updatable lists that often don't recognise modern certificates — so leaving it on makes some devices refuse to connect.

Step by step on a Kyocera device

Configure this from Command Center RX — browse to the device IP and log in as Administrator (default user Admin, password Admin). The panel can usually do it too, but the browser interface is far quicker and lets you paste the password.

Go to Function Settings → E-mail.
Set SMTP Protocol to On — the rest of the page stays greyed out until you do.
Set SMTP Server Name to smtp.scanhive.net and SMTP Port Number to 587.
Set Authentication Protocol to On, then enter your Scanhive username and password as the login user/password.
Set Sender Address to any valid address.
Use the Test button at the bottom of the page to confirm before leaving the screen.

Common Kyocera problems

Everything on the E-mail page is greyed out

SMTP Protocol must be switched On first (and SSL must be enabled under Network Settings → Protocol if you want STARTTLS). The page only becomes editable afterwards.

Test succeeds, scans still fail

The test uses the sender address; scanning uses the destination too. Confirm the recipient has completed Scanhive's one-time verification email.

Login user name rejected

Kyocera limits this field's length on some firmware. Scanhive usernames are short by design (prn_ plus 8 characters) — if an older, longer credential doesn't fit, rotate it in the dashboard to get a short one.

Where the scan goes next

Once the printer can send, Scanhive decides what happens to each scan: deliver it to one or more verified email recipients, file it into encrypted storage, push it to Dropbox, Google Drive, OneDrive, SharePoint, S3 or SFTP, or post it to another system. That's configured once in the dashboard under Routes and applies to every scan from the device.

Don't have a Scanhive account yet? Create one free — adding a printer takes about a minute and gives you the username and password for the steps above.